SHIPPING POLICY

Thank you for shopping with Mentally Healing. Please review our shipping information before placing your order.

ORDER PROCESSING

Orders for in-stock items are typically processed within 1–3 business days. Orders are not normally processed or shipped on weekends or holidays.

Once your order has shipped, you will receive tracking information using the email address or phone number provided at checkout.

PRE-ORDER ITEMS

Products marked as PRE-ORDER are not available for immediate shipment.

Please allow approximately 15–20 business days after the pre-order period closes for pre-order items to be produced, received, processed, and shipped.

Pre-order timelines are estimates and may be affected by production or carrier delays. If a significant delay occurs, we will provide an update using the contact information associated with your order.

SHIPPING & DELIVERY

Delivery times begin after your order has been shipped and are separate from our processing or pre-order production times.

Carrier delivery dates are estimates and are not guaranteed. Mentally Healing is not responsible for carrier delays after a package has been transferred to the shipping carrier.

TRACKING

Tracking information will be provided once your order has shipped. Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or you experience an issue with your delivery, please contact us with your order number and details of the issue so we can assist you.

QUESTIONS

If you have any questions regarding your order or shipping, please contact Mentally Healing customer support.